Privacy Policy
Introduction and Scope
RelayChannelNet operates as an educational platform focused on weekly budgeting and financial literacy. This privacy policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our services.
We're committed to protecting your privacy and being transparent about our data practices. This policy applies to all information collected through relaychannelnet.com and related educational services we provide.
By using our platform, you agree to the collection and use of information in accordance with this policy. We comply with applicable data protection laws in Thailand and international best practices for online education platforms.
Information We Collect
Personal Information
We collect information you provide directly to us, including when you register for courses, contact us, or participate in our educational programs.
- Name and contact information (email address, phone number)
- Educational background and professional experience
- Payment information for course enrollment
- Learning preferences and goals
- Communication records and support inquiries
Automatically Collected Information
When you visit our website, we automatically collect certain technical information to improve your experience and analyze usage patterns.
- IP address and browser information
- Device type and operating system details
- Pages visited and time spent on our platform
- Referral sources and navigation patterns
- Cookie data for session management
How We Use Your Information
We use collected information to provide and improve our educational services, communicate with students, and ensure platform security.
Educational Services: We use your information to deliver course content, track progress, provide personalized learning experiences, and issue certificates.
Communication: We send course updates, educational content, newsletters, and respond to your inquiries and support requests.
Platform Improvement: We analyze usage data to enhance our website functionality, develop new courses, and optimize user experience.
Legal Compliance: We may use information to comply with legal obligations, resolve disputes, and enforce our terms of service.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in specific circumstances outlined below.
Service Providers
We work with trusted third-party service providers who assist us in operating our platform, processing payments, and delivering educational services. These providers are contractually bound to protect your information.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, and safety or that of our users.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, with proper notice provided to affected users.
Your Privacy Rights
You have several rights regarding your personal information. We're committed to helping you exercise these rights effectively.
Access and Review
Request access to your personal information and receive a copy of data we hold about you.
Correction and Updates
Request corrections to inaccurate information or updates to your personal details.
Data Deletion
Request deletion of your personal information, subject to legal and operational requirements.
Data Portability
Request a copy of your data in a structured, machine-readable format for transfer purposes.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may require verification of your identity.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- Secure Socket Layer (SSL) encryption for data transmission
- Regular security audits and vulnerability assessments
- Access controls and employee training on data handling
- Secure data storage with regular backup procedures
- Incident response protocols for potential security breaches
While we strive to protect your information, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.
Data Retention and Storage
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.
Retention Periods
Active Students: Information is retained throughout your enrollment period and for two years after course completion for certification purposes.
Inactive Accounts: Personal data for inactive accounts is automatically deleted after three years of inactivity, with prior notification.
Financial Records: Payment and billing information is retained for seven years as required by Thai accounting regulations.
Communication Records: Support inquiries and communications are retained for two years for quality assurance purposes.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content delivery.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality and security
- Performance Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Provide insights into user behavior and content effectiveness
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit website functionality and your learning experience.
International Data Transfers
RelayChannelNet operates primarily within Thailand, but some of our service providers may process data in other countries. When international transfers occur, we ensure appropriate safeguards are in place.
We implement standard contractual clauses and work only with providers who demonstrate adequate data protection standards. Your information receives the same level of protection regardless of processing location.
Children's Privacy
Our services are designed for adults interested in financial education. We do not knowingly collect personal information from children under 16 years of age.
If we become aware that we have collected personal information from a child under 16, we will take immediate steps to delete such information from our systems and notify the child's parent or guardian.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. Significant changes will be communicated to users via email or prominent website notice.
We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the revised terms.
Privacy Questions and Concerns
If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:
Email: contact@relaychannelnet.com
Phone: +66 53 712 723
Address: Ratchaphruek Rd, อ.เมือง Mueang Nonthaburi District, Nonthaburi 11000, Thailand